Dispatch Supervisor

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Augusta, Georgia Travel: No

Job Descriptions:

Create trip manifests and dispatch trips for multiple drivers (8 to 14), provide customer service, maintain driver and vehicle files, and other related duties as assigned. One year of Customer Service experience and dispatch experience is preferred. High school diploma or equivalent required.

Qualifications:

• One year Customer Service Experience
• Previous Dispatch/Office management experience
• High School Diploma or equivalent

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.  

Transportation Driver

Compensation Type: Full Time Salary: $18/hour Benefits Package: Included Location: Augusta, Georgia Travel: Yes

Job Descriptions:

• Provides safe and reliable transportation service to passengers by operating a non emergency medical van with a fixed or changing route.
• Report any maintenance issues to Maintenance in accordance with Transport Care Services procedure and does not operate an unsafe vehicle.
• Reports to duty on time and maintains assigned route on time but in a safe manner.
• Physically assists passengers in evacuation of the vehicle in case of emergency.
• Immediately reports and any accident or incident per Transport Care Services policy.
• Informs all appropriate personnel of problems and procedures.
• Keeps the interior of the assigned vehicle clean and presentable.
• Presents a neat and professional personal appearance always.
• Ensures vehicle is properly fueled according to facility procedures.
• Completes all required paperwork (including route change sheets, vehicle repair requests, etc.…) and submit to the appropriate authority in a timely manner.
• Maintains a cooperative attitude with fellow employees, supervisors, customers, and passengers while always promoting Transport Care Service goodwill.
• Prepares vehicle for inclement weather conditions, including scraping or cleaning windows, applying tire chain.
• Safely and efficiently utilizes vehicle equipment, including wheelchair lifts, radios and emergency equipment.
• Other assigned duties.

Special Requirements:

Qualifications:

• Minimum of three (5) year’s previous driving experience
• Understand and follow driving laws, ordinances, and regulations.
• Must be professional and respectful to our clients of all ages, gender, and race.
• Active driver’s license
• You must be able to pass a drug test and a criminal background check.

  Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.  

Transportation Driver

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Indianapolis, Indiana Travel: Yes

Job Description:

As a Driver with Transport Care Services, LLC, you will provide our clients with the freedom and convenience of reliable, safe transportation. If you love serving people, your community and enjoy driving – we want you to work for us!

 

Qualifications:

• Must be able to pass a pre-employment drug screen and DOT physical. 
• Must be at least 21 years of age
• Must have a valid Driver License and be willing and able to obtain a CDL license with passenger and airbrake endorsement if needed
• Possess excellent communication and decision-making skills.

 
Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.  

Operations Manager

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Indianapolis, Indiana Travel: No

Job Description:

Transport Care Services is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to: 

• Effectively manage on-time performance and driver availability. 
• Effectively manage all call center functions. 
• Effectively manage customer relations through both direct contact and outreach programs. 
• Identify, select, train and mentor location staff. 
• Effectively and frequently communicate with location staff and support team members. 
• Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements. 
• Contributes to maintain the safety culture of the division. 
• Maintain client contact routinely to meet or exceed expectations. 
• Assist with conducting periodic departmental audits. 
• Daily, weekly and monthly review of key operational metrics. 
• Implement, promote and adhere to company policies and procedures. 
• Participates in location labor and employee relations activities.

• Must have one (1) to three (3) years of management experience in a similar sized paratransit environment. 

• The ideal candidate would have experience in scheduling and personnel management and training. 
• Must be able to work independently and have strong written and verbal skills. 
• Knowledge of the contractual obligations is a must to perform this job correctly. 
• Knowledge of company policy assures that the field operator is using consistent measures to assess a drivers’ activity. 
•  Ecolane experience preferred. 

• Experience managing fast paced environment. 
• Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

During the course of employment, employees may receive and have access to confidential information. All employees are expected to respect and maintain the confidentiality of non-public customer and business records and any other information that MV classifies as confidential.  Transport Care Services is committed to as policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.  Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.  

Scheduler

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Indianapolis, Indiana Travel: No We are hiring a Scheduler to coordinate the scheduling of rides for our clients. You will also be asked to create manifest daily to accommodate our clients.  To do well in this role you need to have a good working knowledge of the area and have experience working with computers. 

Scheduler Responsibilities: 

• Maintaining a positive, empathetic, and professional attitude toward customers and co-workers at all times. 
• Communicating with Management and drivers through various channels. 
• Ensure all schedules are completed daily in accordance with compliance of contractual obligations. 

Qualifications:

• High school diploma, general education degree, or equivalent. 
• Ability to stay calm when customers and co-workers are stressed or upset. 
• Comfortable using computers. 

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.

Customer Service Rep.

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Indianapolis, Indiana Travel: No Safety Sensitive: No Supervisor’s Title: Manager of Customer Service FLSA Status: Exempt Department: Marketing Division: Business Development We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. 

Customer Service Representative Responsibilities: 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. 
• Responding promptly to customer inquiries. 

• Communicating with customers through various channels. 
• Acknowledging and resolving customer complaints. 
• Knowing our products inside and out so that you can answer questions. 
• Processing orders, forms, applications, and requests. 
• Keeping records of customer interactions, transactions, comments, and complaints. 
• Communicating and coordinating with colleagues as necessary. 
• Providing feedback on the efficiency of the customer service process. 
• Managing a team of junior customer service representatives. 
• Ensure customer satisfaction and provide professional customer support. 

Customer Service Representative Requirements: 

• High school diploma, general education degree, or equivalent. 
• Ability to stay calm when customers are stressed or upset. 
• Comfortable using computers. 
• Experience working with customer support. 

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.

Retail Agent

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Indianapolis, Indiana Travel: No Safety Sensitive: No Supervisor’s Title: Customer Service Supervisor FLSA Status: Exempt Department: Customer Service Division: Public Affairs We are hiring a Retail Agent to manage customer queries, complaints, and sales of passes. You will also be asked to maintain an accurate till, process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. 

Retail Agent Responsibilities: 

• Maintaining a positive, empathetic, and professional attitude toward customers at all times. 
• Responding promptly to customer inquiries. 
• Communicating with customers through various channels. 
• Acknowledging and resolving customer complaints. 
• Knowing our products inside and out so that you can answer questions. 
• Processing orders, forms, applications, and requests. 
• Keeping records of customer interactions, transactions, comments, and complaints. 
• Communicating and coordinating with colleagues as necessary. 
• Providing feedback on the efficiency of the customer service process. 
• Managing a team of junior customer service representatives. 
• Ensure customer satisfaction and provide professional customer support. 

Retail Agent Requirements: 

• High school diploma, general education degree, or equivalent. 
• Ability to stay calm when customers are stressed or upset. 
• Comfortable using computers. 
• Experience working with customer support. 

  Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.

Transportation Driver

Compensation Type: Full Time Salary: (Based on Experience) Benefits Package: Included Location: Columbia, South Carolina Travel: Yes

Job Descriptions:

We are seeking drivers to work with us on our Veteran’s Affairs (VA) contract. Drivers will be required to transport our veterans in wheelchairs to and from medical appointments in the Columbia, Florence, Greenville/Spartanburg, and surrounding areas. Hours vary, with some start times as early at 5:00 am and end times as late as 7:00 pm. We provide training, uniform shirts, a vehicle and radio communication. We also offer a competitive salary, with paid holidays, sick leave and vacation.  The ideal candidate will have 5 plus years driving experience, a good drivers record, clean background check, be articulate and compassionate.  Drivers will also be required to operate a motorized lift (we will train).  Prior transport experience is preferred.

Qualifications:

• Minimum of three (5) year’s previous driving experience
• Understand and follow driving laws, ordinances, and regulations.
• Must be professional and respectful to our clients of all ages, gender, and race.
• Active driver’s license
• You must be able to pass a drug test and a criminal background check.

  Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.